سياسة الاسترداد

 

Refund and Exchange Rights:

If your device is defective or does not meet specifications, you have the right to exchange it for a new device (with all accessories) or receive a refund within 30 days of purchase. For non-defective returns (if not installed), you may exchange or receive a refund within 14 days of receipt, provided the device is in its original condition with all accessories and the original tax invoice.

 

Manufacturing Defects:

If our technical team confirms a manufacturing defect, the product will be repaired or replaced within 7 business days. Repairs or replacements are covered under warranty and do not require the consumer to pay shipping costs.

 

Shipping Costs:

• For non-defective returns/exchanges (if not installed) within 14 days, the consumer bears return shipping costs.
• For defective returns/exchanges within 30 days, Arpina Tech covers shipping costs.

Exclusions:

Refunds/exchanges do not apply to:

Devices returned after 30 days (defective) or 14 days (not installed).

Devices with missing or damaged accessories.

Devices that have been physically damaged or misused.

 

Refund Method:

Refunds will be issued to the original payment method within 14 days of receiving the returned device.

 

Contact Us:

For support, contact us via email or WhatsApp.

Email: info@arpinatech.com

Phone / WhatsApp: +201007187481